FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
US orders: 5–7 business days. International orders: 10–20 business days.

Do you offer free shipping?
Yes! Free shipping on all US orders over $75, and free international shipping on orders over $100.

Will I get a tracking number?
Yes — you'll receive a tracking number by email as soon as your order ships.

Returns & Refunds

What is your return policy?
We offer 30-day hassle-free returns on all unused items in original packaging. Email hello@wavetrailco.com to start a return.

How long do refunds take?
Refunds are processed within 5–7 business days of receiving your return and will appear on your original payment method.

What if my item arrived damaged?
Contact us immediately at hello@wavetrailco.com with a photo. We'll reship or refund at no cost — no return needed.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order?
Contact us within 12 hours of placing your order and we'll do our best to accommodate changes. After that, your order may already be processing.

Do you ship internationally?
Yes! We ship to over 25 countries. See our Shipping Policy for full details.

Products

Are your products high quality?
Every product in our store has been hand-selected for quality and value. We test and vet our suppliers carefully so you don't have to.

Do products come with a warranty?
Most products carry a manufacturer warranty. Contact us if you have a warranty issue and we'll help you resolve it.

Still Have Questions?

Email us at hello@wavetrailco.com — we respond within 24 hours, Monday through Friday.